Bookings
Do I need to book?
Yes, bookings are highly recommended to avoid disappointment. Your adventure begins at your booked entry time, and wraps up when you remove your harness or when the park closes. Bookings can be made online and payment is required at the time of booking.
What are the payment options?
We offer a variety of payment options, including Mastercard, Visa, Apple Pay, Google Pay, Amex and Afterpay.
Booking Fees & Card Surcharges: Any card (credit or debit card) payments for bookings and gift vouchers processed via our direct online booking cart will attract a card surcharge / booking fee of 1.2%. Card surcharges are subject to change and are non-refundable. This apply to all parks except to Taronga Zoo Wild Ropes.
What experiences do you offer and what's included?
Tree Ropes Courses
Your ticket includes equipment hire, training and access to the courses for which you qualify (age restrictions apply per course). The minimum age to participate is 3 years old.
Your adventure starts at your booked entry time, and wraps up when you remove your harness or when the park closes. Please allow up to 2 to 3 hours for your visit. Check-in is 15-min prior.
This is a self-guided experience. Our instructors will remain on the ground keeping a watchful eye as you trek through the trees! The number of courses you can complete will also depend on individual capability and the number of other climbers participating.
Zipline Express – Canberra
This is an add-on experience to the Tree Ropes Course and cannot be booked on its own. Access for 8 years and above only.
A thrilling new course with 12 ziplines! Climb up to 12m high and fly on ziplines up to 90m long.
Central Coast coming soon!
Zipcoaster
Located at the Central Coast, we have is a 500-metre long pipe that takes loops around the treetops. Allow up to 1 hour for your visit. Tickets include 1 to 2 rides.
Zipline Tours – 2 Locations
Fly above the beautiful blue gum forest at Hollybank, Tasmania, or through the tropical World Heritage Daintree Rainforest in Cape Tribulation, Queensland.
This fully guided tour approx. 2-hour tour, will have you ziplining from tree to tree, learning about each forest’s unique ecosystem as your tour guides share their knowledge of the forest. Visit the location’s page for more information.
Networld – 2 Locations
Your ticket includes a short safety briefing and access to all Bounce Zones. Minimum age to participate is 3 years old.
What should I if my kids are in different age brackets?
We’ve built our courses to challenge each age group at their own skill level. However, if you have a combination of Junior (3-7yrs) and Child (8-10yrs) climbers and you want them to all climb together, you can do the following:
NSW Parks: Book them both as Juniors and they can climb the Junior Courses together.
All other locations: Please contact your park to discuss options. Some Junior courses are not suited to children over 8 due to course height limits.
Please note this is recommended for younger children only (aged 8 or 9yrs old) as 10yr olds+ will most likely find the Junior courses too easy for them. Children on Junior courses must be wary of our littlest climbers, and be patient on the courses.
Do you accept companion and concession cards?
Concession rates are available to those who present valid Student, Seniors or Health cards*. Only the primary card holder is entitled to the concession rate.
Student Cards
Valid for full-time students, over the age of 16+years.
Seniors Cards
For Australian residents issued with a government Seniors Card.
Health Cards
Valid Centrelink, Commonwealth Seniors Card.
*Please note Concession Tickets are not available for Segway Tours.
Companion Cards
We do our best to help everyone climb at Treetops Adventure. To participate you need to have an average to moderate level of fitness, and the ability to climb independently (under your own ability).
For this reason, Companion Cards are not accepted at Treetops Adventure.
The tree ropes courses and ziplines can be physically demanding. Our Safety rules require only one person per activity. Due to the nature of the activity or the length of the zipline, there may be occurrences where the companion or carer may be anywhere from 50m – 400m away from the person in their care and would not be able to physically assist them.
For Tree Ropes courses and Networld activities, companions and carers are able to supervise and verbally assist from the ground, free of charge.
For participants who do require assistance on the course, our instructors are well equipped to assist, or a hired instructor can be arranged for a more personalised service (at an additional fee).
If you have any questions, concerns, or anything you need to discuss, please don’t hesitate to get in contact with us to avoid disappointment on the day.
Do you offer group discounts?
We sure do! Groups of 10 or more guests receive a 10% discount. Learn more
What is your cancellation policy?
7 Days Prior: Fully paid upfront bookings can be rescheduled or fully refunded up to 7 days prior to your scheduled date. The final numbers and balance of your booking is due 7 days prior to your scheduled session date. Additional Guests are subject to availability.
2-6 Days Prior: If booking cancellation occurs 2-6 days prior to your session date, you may reschedule your booking to a later date with a fee equivalent to 20% of the total value of your original booking. No refund applies for cancelled bookings. Booking credits will solely be issued if no alternative session date is available.
Within 48 hours: Rescheduling or cancellation requests made within 48 hours of the session date will result in a 100% fee, with all tickets, including those of no-show Guests, being forfeited.
Read our full terms and conditions here.
Can I change my booking?
7 Days Prior: Fully paid upfront bookings can be rescheduled or fully refunded to 7 days prior to your scheduled date. The final numbers and balance of your booking is due 7 days prior to your scheduled session date. Additional Guests are subject to availability.
2-6 Days Prior: If booking cancellation occurs 2-6 days prior to your session date, you may reschedule your booking to a later date with a fee equivalent to 20% of the total value of your original booking. No refund applies for cancelled bookings. Booking credits will solely be issued if no alternative session date is available.
Within 48 hours: Rescheduling or cancellation requests made within 48 hours of the session date will result in a 100% fee, with all tickets, including those of no-show Guests, being forfeited.
Read our full terms and condition shere.
How do I buy a Gift Voucher?
To buy a Gift Voucher, please visit this page by clicking here.
On The Day
What should I wear?
Secure, enclosed footwear is required. Dress appropriately for the weather and physical activity; avoid attire that may be uncomfortable with a harness. Long hair should be tied back.
What happens if it rains?
Rain or shine, we climb! We are still able to operate in the rain; it’s just an added challenge. Please dress appropriately for the day. We will contact guests should we be required to close the park due to thunderstorms or strong winds in the immediate area.
Do I need to sign a waiver?
Yes! Waivers are required for each visit and will be sent to your email when you book.
What happens if I'm late?
Your booked session time is your gear-up and safety briefing time, not your arrival time.
If you arrive late, we’ll do our best to accommodate you in the next session where harnesses are available. However, depending on park capacity, this may result in a wait of more than an hour.
Please note:
- Arrivals more than 45 minutes after your booked session time will forfeit their booking.
- No refunds, credits or rescheduling will be available for late arrivals.
To make the most of your day, we recommend arriving at least 15 minutes before your booking.
Can spectators watch?
Yes, spectators are welcome to join in on the fun from the ground with free entry.
Is training provided?
Our courses may have changed between your visits and equipment varies per park, so completing training ensures you’ve been updated on any changes.
Please don’t hesitate to let our instructors know you’ve been to one of our parks before, and we’ll do our best to help you get to the courses suitable to your confidence level.
Where do I store my belongings?
Lockers are available for small items at selected parks; large bags are not recommended.
Do staff climb with you?
Most of our adventures are self-guided. Our instructors are will help you gear up and provide training beforehand, and are available at all times should you need help at any time.
Zipline Tours and the Segway Tour are fully guided experiences.
We do offer Kids Club at selected parks most parks, an instructor-led open group session for ages 8 to 12 years.
Do I have to climb with my kids?
To help keep all our participants safe, it is important that we have adult supervision for younger climbers. A paid ticket is required for adults who participate together with these younger climbers, according to the requirements detailed below.
Each activity comes with its own supervision guidelines. When an age group does not require a participating adult, we kindly request for an adult to remain on-site and actively watch from the ground.
A signed waiver is required for all participants. An adult aged 18 + is required to complete the waiver on behalf of any minor aged 17 and under.
Please note: Hollybank Park has unique supervision requirements.
You can read more on our Supervision Rules here.
Is jewellery and watches okay to keep on?
All loose jewellery or watches must be removed prior to starting your experience. This is a safety precaution to avoid anything becoming caught or lost.
Are there additional entry fees to pay on the day?
Treetops Adventure parks do not charge entry fees, and it is free for spectators to visit with the exception of:
Nowra Park
Entry to the Shoalhaven Zoo is not included in the Treetops Adventure ticket. Our guests are entitled to a 10% discount on the zoo tickets. Simply ask us at check-in for a discount voucher to present at the zoo!
Yanchep Park
We are located within the Yanchep National Park, and entry fees per car load are required to enter the park and this is not included in the Treetops Adventure ticket. You can learn about their entry fees here.
Can I bring my dog?
As much as we love animals of every kind, we can’t allow for dogs (or other pets) to be onsite.
The location of our parks are home to both native and wild species. For the safety of our guests, employees, wildlife and pets, we do not allow pets of any kind (with the exception of official support animals) to visit our parks.
Yes! Waivers are required for each visit and will be sent to your email when you book.
Safety & Restrictions
Are there weight restrictions?
Strict weight limits per activity applies and you may be weighed for your own safety.
- Tree Ropes Courses: Max. 120 kg
- Zipcoaster (Central Coast): Min. 25 kg to 120 kg Max.
- Zipcoaster (Western Sydney): Min. 35 kg to 120 kg Max.
- Zipline Tour (Cape Tribulation): Max. 120 kg
- Zipline Tour (Hollybank): Min. 40 kg to 135 kg Max. (solo/tandem)
- Segway Tour: Min. 45 kg to 117 kg Max.
Are there height restrictions?
While we do not have a height requirement for participation, we recommend checking our minimum reaching height guide on the respective park location page.
Reaching height measurements should be taken with flat feet on the ground to the middle of the palms, while arms are stretched up above the participant’s head.
If a participant’s reach is less than the minimum reaching height, we strongly recommend booking an additional person, who exceeds the minimum reaching height, to climb together and assist them on the course. Please be aware that there is no adult access on Junior Courses.
Have a pre-existing medical condition or pregnant?
Due to the nature of our activities, all guests are advised to seek medical advice if in doubt of their capabilities to participate, especially in the case of pre-existing medical condition. Please note, pregnant women are unable to participate.
Our tree ropes courses can be physically challenging, and we recommend participation by individuals with an average to moderate level of fitness. All other activities are more suitable for individuals with an average fitness levels, who are able to walk up and down a flight of stairs unassisted.
The Zipline tour has not been designed for individuals with spinal conditions (including neck) or suffering from vertigo.
The Segway tour has not been designed for individuals with risk of osteoporotic fractures or where a fall may increase the severity of a pre-existing medical condition.
For your safety, you have the opportunity to disclose any pre-existing medical condition on your e-waiver form, to assist our team in ensuring you are still safe to participate.
We encourage you to speak to our team on the day if you have any concerns, and we will be happy to provide recommendations to help you enjoy your time.
Supervision Rules
What is the supervision ratio?
Each activity comes with its own supervision guidelines. When an age group does not require a participating adult, we kindly request for an adult to remain onsite and actively watch from the ground.
Tree Ropes Courses
- A participating adult is required as 1 adult per 4 children (8-10 years)*
- Children aged 11-17 years require an adult to remain on-site and actively watch from the ground.
*Ages 8-12 years applicable to Hollybank, Dwellingup and Yanchep.
Networld and Zipcoaster: All participating children require an adult to remain on-site and actively watch from the ground.
Zipline Tour – Cape Tribulation
- Ages 4-12 require an adult to participate with them on the tour.
- Ages 13-16 require an adult to remain on-site at Reception.
See the Supervision Page for more information, including specific requirements for Hollybank Park.