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Hollybank Treetops Adventure. 66 Hollybank Road, Underwood, which is in the Hollybank Forest Reserve, Underwood near Launceston, Tasmania. Just off Launceston-Lilydale Road.
Follow the road-signs to Lilydale, and you will find us signposted just off the Lilydale Road, 20 minutes north-east of Launceston. GPS co-ordinates are latitude -41.301797 and longitude 147.207436
Duration of the Zipline Adventure is approximately 3 hours and the Segway Tour is approximately 2 hours, and you must check in 15 minutes before your confirmed time. We cannot accommodate late arrivals.
Office hours are 9am – 5pm, 7 days a week. Treetops Adventure Tours operate morning, afternoon and twilight. Segway Tours operate morning and afternoon. You can view availabilities online. Click BOOK NOW to view our availability calendar.
Bookings are essential. There are specific session times so spaces are limited. Bookings can be made on the website by clicking here or over the phone.
We require you to check into reception 15 minutes before your scheduled tour time.
Full instruction and safety briefing on the relevant equipment you will be using on the Adventure. The forest experience, including journey through the forests is all brought together with an informative interpretation on the forest, the creatures that inhabit it and the plants that grow and make up this unique environment. You will also receive a USB with photos of your experience. GoPros are available for hire only.
We accept Australian Currency only, cash or credit card. Credit Card options are Visa and Mastercard.
Your booking is a non-refundable purchase and is for a specific time and date. Changes to the date and/or time of your reservation will only be considered if received 7 days prior to your tour. You will only be accommodated at an available time and date.
You are required to wear enclosed and comfortable flat soled footwear. We recommend sport or hiking footwear, not slip-on like footwear. During the cooler and winter months you must wear warm clothing and bring a weather-proof jacket with you.
Yes, Hollybank Treetops Adventure will provide you with a secure locker in which to leave your valuables.
Hollybank Treetops Adventures operates in all weather conditions, and tours will only be cancelled in extreme weather conditions such as lighting storms and high winds. Hollybank Treetops Adventures will postpone tours at our own discretion and will offer an alternative departure date at a time of your choice.
Safety requirements dictate that all jewellery, that can be removed, must be removed. Hollybank Treetops Adventure does not carry any liability for jewellery lost on the tour.
Yes you can. We will supply you with a suitable lanyard to secure your spectacles or sunglasses.
Potentially! Safety requirements dictate that we do not allow the carrying of any personal items that can be dropped or lost during the tour. Your guides are equipped with a high quality digital camera and will capture some highlights of your trip to upload to a USB to take home with you. Personal smartphones and GoPro’s must be securely fasten to your harness with an appropriate lanyard and are used at your own risk. Staff will check the security of your lanyard/mounting strap first for potential risks.
Yes. Proof of age, such as a passport, or school identification card will be requested for all children when checking in for the tour. Children must be a minimum of 3 years old to participate on the Canopy tour. There must be one parent, or adult guardian, accompanying children under 13 years of age on the Canopy tour.
Children must be a minimum of 12 years old to participate on a Segway tour. There must be one parent, or adult guardian, accompanying children under 13 years of age on the Segway tour.
Weight restrictions do apply, see tour tab for details.
Yes, we welcome all individuals who can sustain moderate physical activity for the duration of the tour which is approximately 3 hours (Zipline), and 2 hours (Segway). Individuals must be reasonably fit and have full coordination, as there is a walk to the entry point and back. For the Segway tour you must be able to walk up and down a flight of stairs unassisted by rail, stick, person etc.
Individuals who suffer from any: – heart condition; – visual impairment (except those wearing prescription eyewear); – hearing impairment; – vertigo, fear of heights, dizziness; – pregnancy; – respiratory; – missing limbs; should take advice from their medical professional. We reserve the right to decline your participation in the tour, if we believe you would be unable to carry out all the required drills to enjoy a safe and exhilarating tour. If required you will be able to bring medication on the tour with you.
Participants may use this adventure to overcome their fear of heights, and if there is a situation that individuals are unable to continue, we have a system to allow people to abort the tour and return to the visitor centre.
Yes, please call the visitor centre to describe your disability, so we can ascertain if we are able to accommodate you.
Yes, all participants must sign the release before commencement of the tour. You can download and print your waiver here.
We accept different types of vouchers! If you have one of the Hollybank Canopy or Segway Tour vouchers, they can be redeemed through our website or directly over the phone. If you have received a discount voucher, please call our office to redeem these vouchers.